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Delivery & Returns

LEADTIMES

We offer a wide range of products that are either stocked, made to order, or supplied by 3rd party suppliers which means lead times can vary from product to product.

For Stocked items, the general leadtime is approx. 7 days

For Items made to order, the general leadtime is approx. 4 weeks

For items from 3rd party suppliers, the leadtime can be up to 12 weeks or longer

If your order is required by a specific date or you would like more information on specific leadtimes or delivery dates, please contact the office and we will be happy to help

DELIVERY
All deliveries must be signed for. Someone must be available to sign for the goods normally between 07.00 am and 20.00 pm. You may be asked to sign electronically.

The goods when received should be checked carefully upon arrival for the correct number of parcels, signs of parcel damage and correct content of parcels. If the outside of a package or parcel appears damaged, but the contents are not and you are happy to accept the Goods, sign but state ‘Received Damaged’ on the carrier’s receipt. This will enable us to make a claim against the carrier if the Goods are found to be damaged.

UNDER NO CIRCUMSTANCES SIGN FOR AND ACCEPT THE CONSIGNMENT IF YOU BELIEVE THE GOODS ARE DAMAGED.

If you do this, we will be unable to claim for damage caused by the carrier which may make your claim on Us void. The carrier will return the Goods to us.

Any discrepancy, incorrect goods or damage found after receipt should be notified to Us by email within 2 working days of receipt.

If delivery is not refused, and You fail to notify Us accordingly, You the Buyer will not be entitled to reject the Goods and We shall have no liability for such defect or failure, and You will be required to pay the price as if the Goods had been delivered in accordance with the Contract.

Providing the above procedure has been carried out than any damaged/missing products will be repaired or replaced free of charge. This does not include any consequential costs which may arise out of a delivery problem.

Any items not received must be advised within 10 days of the invoice date in order that this can be investigated. We will not be responsible for any non-delivered items after this time or failure to advise Us accordingly and You shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

UNWANTED ITEMS / COLLECTION
For Consumers, we guarantee your satisfaction and all standard products come with a 14-day no-quibble guarantee covered under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.

This does not apply to bespoke products, manufactured at Your request or to Your specifications.

If you wish to exercise this option, you should contact Us by e-mail within 14 days of receipt. Returns should be made in the original packaging, showing no signs of Use and in the same condition, you received it/them.

Depending on the product, we will either ask you to return the item to us or we will arrange the collection ourselves. We will endeavour to make refunds within 14 days once the items are received.

If we arrange the collection ourselves any refund will be less the return carriage costs/admin charge incurred by Us which will be 25% of the invoice value subject to a £30.00 minimum charge.

We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the Goods need to be reduced in price for resale. If the Goods are found to be returned damaged or have been used and not fit for resale then no refunds will be made.

This guarantee only applies to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auction.

MANUFACTURER DEFECTS

All Goods manufactured by MMA Matting and its trade divisions are guaranteed against manufacturing and material defects for 12 months from date of invoice.

If a problem occurs, you need to first make a claim by e-mail. After discussion, we will either arrange to collect or ask for images or view the product on-site at the customer’s premises. Following the inspection, we will make You aware of our findings and if the products prove to have a manufacturing or material defect, we will either repair or replace free of charge.

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Our instructions (whether oral or in writing), misuse or alteration or repair of the Goods without Our written approval; We shall be under no liability under the above warranty (or any other warranty, condition, or guarantee) if the total price for the Goods has not been paid by the due date for payment.

INSTALLATION

Any installation work by the company needs to be agreed and confirmed with the Buyer. This will be carried out by approved competent staff /sub-contractors. All workmanship is guaranteed for twelve months from the date of invoice.

Following the completion of installation please inspect for any faults or problems. Any faults or problems should be notified to us by email within 14 days of completion of installation. Following the inspection, we will make You aware of our findings and if the installation proves to be faulty, We will repair free of charge.

Please note if the installation is carried out by the customer it is entirely at their own risk and we cannot accept any liability for damage or failure of these products is attributable to the installation.

We shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or another term, or any duty at common law, or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of MMA Matting Ltd, its employees or agents or otherwise) which arise out of or in connection with the supply and/or installation of the Goods or their use or resale by the Buyer, and the entire liability of MMA Matting under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.